Privacy Policy

Privacy Policy

At Koral House, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.koral-house.com (the "Site"). By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information when you use our Site:

Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and payment details (e.g., credit card information).
Device and Usage Information: When you visit our Site, we collect information about your device, such as your IP address, browser type, operating system, and browsing activity on our website.
Cookies and Tracking Technologies: We use cookies to improve your user experience on the Site, analyze traffic, and personalize content. For more information, please review our Cookie Policy.

2. How We Use Your Information

We use your information to:

Process Orders and Transactions: To complete and manage your orders, including payment processing, shipping, and handling returns or exchanges.
Communicate with You: To respond to your inquiries, send order confirmations, shipping notifications, and provide customer support.
Improve Our Services: To understand how customers use our Site, which helps us improve the design, content, and functionality of the website.
Marketing and Promotions: With your consent, we may send promotional emails about new products, sales, or special offers. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in the emails or contacting us directly.

3. How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. This includes using secure payment gateways, encryption technologies, and limiting access to your data within our organization.

However, please note that no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us with order processing, shipping, payment processing, and other business operations.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: If Koral House is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us remember your preferences and understand how you interact with our Site. You can control cookie settings through your browser settings or opt-out of certain tracking features.

For more information, please refer to our Cookie Policy.

6. Your Rights and Choices

Depending on your location and applicable laws (e.g., GDPR in the EU), you may have the following rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to certain limitations (such as when we need to retain it for legal reasons).
Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
Data Portability: You can request to receive a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at yakoubstudio@outlook.com.

7. Third-Party Links

Our Site may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of those websites. We encourage you to review their privacy policies before providing them with any personal information.

8. Children's Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect or solicit personal information from anyone under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete the information as quickly as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.