Shipping Policy

Shipping Policy

At Koral House, we are pleased to offer free shipping on all orders, so you can enjoy your purchases without worrying about additional shipping costs. Here are the details regarding our shipping process:

1. Shipping Rates and Locations

Free Shipping: We offer free standard shipping on all orders, no minimum required!
Shipping Locations: We currently offer free shipping to all addresses within [list your countries, e.g., the Netherlands, EU, or international shipping] from our warehouse in the Netherlands.

2. Processing Time

All orders are typically processed within 1-2 business days after your order is placed, excluding weekends and public holidays.
During peak seasons or special sales, processing times may be slightly longer, but we will notify you of any delays.

After processing, your order will be shipped out via the most efficient carrier, depending on your location.

3. Shipping Time

Once your order has been shipped, it typically arrives within 7 working days (Monday to Friday).
Please note that delivery times may vary depending on the shipping address and local postal services, and during peak periods, shipping may take a bit longer.

You will receive a shipping confirmation email with tracking information once your order has been dispatched, so you can monitor its journey.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email, allowing you to track your package’s progress. If you have not received a tracking number or if it is not working, please reach out to us at yakoubstudio@outlook.com, and we’ll assist you.

5. Customs and Duties (International Shipping)

For international orders, please note that customs duties and taxes may apply depending on your country’s regulations.
Any additional fees related to customs or import duties are the responsibility of the customer, and we recommend checking with your local customs office for further information.

6. Undeliverable Packages

If your package is returned to us due to an undeliverable address or failure to claim the package, we will contact you to arrange a solution.
Reshipping may incur additional charges, and we will keep you informed of any costs or delays.

7. Lost or Damaged Items

We take great care in packaging your items securely. However, if your package is lost, stolen, or arrives damaged, please contact us at yakoubstudio@outlook.com within 7 days of receiving your package.
We will assist in filing a claim with the carrier and arrange a replacement or refund as necessary.